Putting in or taking away the “service”. This is a repost as it seems that some businesses REALLY need to learn things!!
I had two issues in the past several of months with two well known brands and found out what service means to different companies.
Putting service in “customer service”
The first was Post Shreddies, two different boxes that were almost half crumbs, not cereal. I Contacted Post about this as I was getting annoyed tossing so much product that I paid for. The next day I got an email apologizing. Within a couple of weeks some coupons with a second apology. I am a happy Shreddies customer again!!!!