You can get quality in Lethbridge, it is not that hard!
I had a chance the other day to talk to a friend that I keep running into around Lethbridge and southern Alberta and we got talking about buying quality parts and items. Some how our conversation turned to customers and on-line or discount retailers. He was mentioning that he had reached his boiling point when it came to customers that ordered items on-line or went to a discount retailer and when they had problems would come to him for a solution. His solution was that he now charges $75.00 for information. If a person bought the item from him the information is no charge, but from any place else it is automatically $75.00. He was saying the other day that a customer came in with a problem from a new part they had ordered on-line, asked if he could help and he said it was $75.00. The customer hit the roof and stormed out. Three days later in came the customer and paid the $75.00 as it was going to cost a lot more to ship the part back and get another one. Problem was simple the part bought on-line was generic and needed an adapter to make it work, the parts that he sold were wired of a higher quality and correctly in the first place. Funny thing was that when all was said and done the customer (without taking into account the $75.00) only saved $10.00 on the part, with the $75.00 they actually paid $65.00 more than shopping local.
I was thinking this when a customer came in this past week with a canvas print. They had mentioned in a course a month ago when I was talking about print quality that they had ordered a canvas print from a company on-line and were so happy that it was $20.00 cheaper than mine, actually mentioned it several times to me and all the students. Well last week in they came with the canvas to ask me what was wrong. They got the canvas from the on-line company, had it stretched locally and hung it on the wall. Now the ink was running, actually looked like a lady with mascara running down her face. Add to that the fact the surface of the canvas was separating from the backing and she had a big problem. I was so tempted to tell her that there was a $75.00 charge to tell her what was wrong but instead I told her without charge. To say she was not happy was an understatement. She then went back to the gallery that stretched it and complained to them and then called the printing company. The galley told her that it was the printing that was at fault (which it was) and the printing company said that if it was stretched then it was no longer their problem. All this to save $20.00!
The other thing that that I did not have a heart to tell her was that the color was so far off that it was not even close to being funny. Her green grass was purple/blue, her water was purple/red and the rest was just a plain mess, and that was before the ink ran in those areas.
Once more (as I have said so many times) if you are looking for a quality print you get what you pay for. Don’t try to cut corners, it usually does not work!
For more information on printing click here.